Here are some common questions about our meal plans
OUR MEAL PLANNING SERVICE
What subscriptions can I avail?
We have daily, weekly, or monthly subscriptions for You to choose from based on your plan, number of meals etc. For the purposes of Our weekly and monthly subscriptions, a week constitutes a maximum of 6 calendar days, a month constitutes a maximum of 24 calendar days.
How do I place an order for my meal plan?
You can place your meal plan order via our app or our website. You are responsible for checking and confirming your order details (i.e., meal plan selected, food selections based on your taste and preferences, allergies, delivery dates, timings, delivery locations etc.).:
How do I pay?
We accept online payments via credit / debit card. Payment must be made in full, 48 working hours before the chosen delivery date. Deliveries will not be processed unless the payment is received in full. In case a payment is declined either by your bank, credit/debit card or other payment modes, we won’t be able to dispatch the delivery.!
What’s the cost of the plan?
Pricing is based on the plan you choose, the number of meals you opt for, and the number of deliveries you require, each week. Freshly Meals app will give You a complete order summary along with 5% VAT, delivery charges, discount offers and any other charges as applicable. All Our subscriptions (whether daily, weekly or monthly) incur advance payments.
Do I need to pay a deposit for insulated bags?
A refundable deposit of AED 200 is charged per subscription for the insulated bags. Failure to return the insulated bag will result in forfeiture of the bag deposit. Additionally, for each missing bag and/or ice packs, a deduction of AED 100 will be applied.
What do I do with the empty bags?
Leave the empty bag outside your home for our driver to swap it with your next scheduled delivery.
How do I inform you on my food allergies & taste preferences?
When signing up, do let us know your likes/dislikes & allergies if any.
How do I heat the food that I receive?
You can conveniently reheat your meal in a microwave without the lid or in an oven by removing the food in an oven-based vessel. Do follow the instructions on the label as some dishes would be meant to be eaten cold. Food best eaten within 24hrs.
How can I make changes in my plan?
You may make any alternations to your meal plan service (i.e., change in menu, delivery address, pausing your current plan, renewing your current/new plan etc.) by providing a prior notice of 48 working hours (2 working days) through our app. Changes can be made from your login page on the iOS / Android app only within that time-period.
How long is my meal plan valid for?
You may cancel your plan through the option provided on the Freshly Meals app.
Cancellations will be processed on the 30th day of every month after the request is received from the Client through our app. A 20% cancellation fee on the total billed amount is applicable in case of all cancellations. All discounted plans are non-refundable. On a event you wish to cancel your subscription, we shall transfer the days to your friends or family. Plan can only be cancelled based on medical reason, provided by the client or hygiene issue faced by the client on inspection by the company. The insulated bags along with the ice packs need to be returned before the 30th to process the refund. All refunds shall be processed to the client’s bank account. The client needs to provide his full name, email address, bank name, bank address, IBAN & account number to process the refund via the app.
How do I select my delivery days and timings?
We use a third-party delivery service provider and offer deliveries six days a week across the United Arab Emirates. Your details (name, address, Google Maps location, and mobile number) are shared with the service provider. Please check Our delivery locations before placing your order and select your delivery timings based on your location and preference. A Freshly Meals representative will contact You with information about delivery to your chosen delivery location.
How many kilos will I loose/gain?
Weight loss, muscle gain, weight management and other information mentioned on any of Our platforms is for informational purposes only and no benefits or results are guaranteed or assured. Your results may vary based on multiple factors such as genetics, lifestyle habits, activity levels, sleeping patterns, etc. Freshly Meals does not provide information that has been medically validated. We are not a medical organization, and the information mentioned on any of Our platforms should not be misconstrued as medical advice, prescriptions, or diagnoses. Please consult your doctor before subscribing to a meal plan, or when making any changes to the plan that might affect your health.
I have a few food allergies and preferences. How do I select my options?
Clients are expected to select the dishes themselves based on their preferences and requirements via the app. Freshly Meals is not responsible for undeclared allergies / intolerances.
Are the calories that im eating daily accurate for my body?
Nutritional values shared across Our plans and meals are an indicative range, derived from the USDA database by formulating each ingredient per dish and set. Any information provided by Freshly Meals in reference to this is not intended to diagnose, treat, or cure any health condition. We hereby disclaim any and all liability in connection therewith.
I’m very sensitive to certain products. Does Freshly Meals ensure there is no cross contamination?
Freshly Meals production facility produces food across all major food allergies that is determined by the U.S. Food & Drug Administration i.e., milk, eggs, soya, fish, shellfish, peanuts, tree nuts, gluten etc. Cross contamination may unintentionally occur during production or packaging, which may cause your meals to contain some or all of the above-mentioned allergens. If You feel uncomfortable after consuming any of Our meals, consult your doctor immediately. Freshly Meals does not take any responsibility for any adverse effects on your health, or medical conditions or extremities that may be experienced during the tenure of the meal delivery or at any time thereafter. Any damages, monetary losses on such account will not be borne by Us.
Will the food that I receive be as the images on your website and other social pages?
The product images displayed on the Freshly Meals platforms are only for reference purpose. While every reasonable effort is made to maintain accuracy of information across our channels, actual product packaging, product size, finish, color and such other product details may vary than what is shown. Freshly Meals hereby disclaims any guarantees of exactness as to the taste, finish, appearance, size, color etc., of the food product as ordered by You.
How do I get in touch with you?
The fastest way to get in touch with us is via our chat option via the app. Alternatively you can WhatsApp us on +971 55 4211707. Our office timings are from 9am-6pm (Excluding Sundays).