Privacy policy

FRESHLY MEALS APP | PRIVACY POLICY DATA PROTECTION

1. Privacy Policy

    1. Freshly Eats Hospitality Services LLC and all its subsidiaries and partners across our markets that we operate in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our digital platforms, including, but not limited to, the application and website, then you can be assured that it will only be used in accordance with this privacy statement. This Privacy Policy provides an explanation as to what happens to any personal data that you provide us with, or that we collect from you. Check this page from time-to-time for any updates to our policy. This policy is effective from 29th May 2018.
    2. Information We Collect: Details of your visits to any of our digital platforms, including, but not limited to, the application and website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. Information that you provide by filling in forms on any of our digital platforms, including, but not limited to, the application and website, such as when you sign up to our meal plan, register for information or make a purchase, Information provided to us during any of our communications with you.
    3. All credit / debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. The Website & Application Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers' are encouraged to frequently visit these sections in order to be updated about these changes. Modifications will be effective on the day they are posted.
    4. Some of the advertisements you see on any of our digital platforms, including, but not limited to, the application and website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to those interests.
    5. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

2. Payments

    1. If you make a payment for our products or services on any of our digital platforms, including, but not limited to, the application and website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online using Visa and MasterCard credit / debit card in AED.

3. Use of Cookies

    1. On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our digital platforms, including, but not limited to, the application and website to our advertisers. Such information will not identify you personally; it is statistical data about our visitors and their use of our platforms. This statistical data does not identify any personal details whatsoever. Similar to the above, we may gather information about your general internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our platforms. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded when you click on advertisements on our platforms.

4. Use of Your Information

    1. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
    2. To provide you with information requested from us, relating to our products or services.
    3. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
    4. To meet our contractual commitments to you. To notify you about changes to our any of our digital platforms, including, but not limited to, the application and website, such as improvements or service / product changes, that may affect our service.
    5. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

5. Storing Your Personal Data

    1. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

6. Disclosing Your Information

    1. Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We may also disclose your personal information to third parties:

7. Where we are legally required to disclose your information.

    1. To assist fraud protection and minimise credit risk.

8. Third Party Links

    1. You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

9. Access To Information

    1. Should you wish to receive details that we hold about you please contact us using the details provided below.

10. Website + Application

    1. This website and application is owned and managed by Freshly Eats Hospitality Services LLC. In United Arab of Emirates (our country of domicile).

11. Contacting Us

    1. We welcome any queries, comments or requests you may have regarding this Privacy Policy. 
    2. Please do not hesitate to contact us at hello@freshlymeals.ae

12. Your Consent

    1. By using any of our digital platforms, including, but not limited to, the application and website, you consent to the collection and use of information as outlined in the above document.